Content Manager (E-commerce, Creative, Online, Brand)
My client is a successful e-commerce brand currently looking for a CRM Campaign Manager (E-commerce, Retail, Neolane) to join growing team.
The employee will report into the Head of Data and Deployment within the Global loyalty team. The primary purpose of this role is making sure that the right message, goes to the right customer, at the right time across 11 countries. The candidate will be required to go to Paris for regular meetings. The candidate will manage complex workflows across multiple segments. You need to be process led individual and an expert at setting up newsletter campaigns and automated campaigns in Neolane / Adobe.
*Ensure the broadcast of regular and ad-hoc email, sms and push notification communications via Adobe Campaign (Neolane)
* Supporting all the Business Units with all operational elements of campaign delivery.
*Setup trigger based communications using site, email, purchase and photo data
*Liaising with analytics team and data foundation team so all CRM data requirements are met
*Constantly think about core CRM metrics in all channels, and help identify opportunities to improve any areas of weakness
*Compiling data for the purpose of reporting on CRM campaigns.
Who you are - essential skills and experience:
*2+ years of experience of working with a CRM/Marketing Automation Tool e.g. Unica/ IBM Campaign/Exact Target/Silverpop
*ideally Neolane/Adobe Campaign Experience
* Experience of building Advance workflows/flowcharts for campaigns and selections
*Minimum 2:1 Degree
*Has executed complex campaigns with multiple segments and dynamic content
*Experience in using data to highly personalise content
*Previously worked with a large customer database
*Highly organized and detail-oriented
*Able to work on several projects at the same time and prioritize effectively
*Good written and verbal communication skills
*Good general acumen (preferable experience in data-rich analysis-driven organizations)
*Ability to build strong working relationships with peers locally and internationally
*Coding Ability (HTML/Java Script/SQL) would be a bonus
*Fluent in French would be advantageous but not essential
Interested? Please get in touch with email@example.com